We design, deliver and differentiate customer services and back office processes for some of the world’s most respected brands. Our successful, long-term partnerships include Slough Borough Council, Department for Transport, Chesterfield Borough Council, Renault, Microsoft and BMW.
Our Swansea site opened in 2013, providing shared services to a range of central government clients. It now employs more than 200 people, delivering HR, payroll, finance and procurement services for 22,500 civil servants across the UK.
We’re proud to support the local community and have set up an apprenticeship programme and support various charity and community initiatives in the local area.
Globally, we are one of the world’s leading business process outsourcing companies, with over 50 years’ experience and more than 70,000 employees across almost 40 countries.
Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland, said:
“Since we invested in our Swansea site as a new venture in 2013, we haven’t looked back. Our shared service centre has benefited from access to excellent local talent as we’ve grown our workforce, and the support of a forward-looking business community. The Swansea Bay City Region Deal is a further signal of strong public and private sector confidence in the region, and we’re looking forward to being part of its vibrant future.“


5 Sandringham Park,
Swansea Vale,
Swansea SA7 0EA

Arvato operates the UK Central Government’s first independent shared service centre (ISSC1), located in Swansea.